If you are not entirely satisfied with your purchase, we're here to help.

Our item(s) can be returned within 30 days of the original purchase of the product.0

To be eligible for a return, please make sure that:

  • The item (s) were purchased in the last 30 days
  • You must contact us regarding the item(s) and the reason for the return.

Please allow up to 10 working days for us to receive your item(s). We will inspect your item(s) and immediately notify the status of your return and apply your store credit.

Please note that JKP Design does not offer refunds for change of mind.

Send the product with its original packing and order number to:

JKP Design

Returns Department

Parcel Locker 10155 85843

512-514 Pascoe Vale Road

PASCOE VALE VIC 3044

 

SHIPPING CHARGES

Shipping charges incurred in connection with the return of a product are non-refundable.

The customer is responsible for all return costs. JKP Design will not refund the return costs.

 

FAULTY ITEMS

If you received a damaged product, please notify us immediately for assistance.

 

SALE ITEMS

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

  

EXCHANGES

If you would like to exchange a received product for something different, it is processed like a regular return. You send us the item you don’t want and we will refund you. You can then proceed to place a new order in our web shop.

 

NEED HELP? CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us, by e-mail: info@jankrystovic.com